Terms & Conditions

The Mr Toys website is designed for online personal shopping and browsing of toys and hobbies. All transactions are processed in Australian Dollars  inclusive of GST.

Shipping Policy 

Shipping and Delivery Policy:
We deliver products Australia wide using Australia Post eParcel and couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are typically dispatched within 2-3 business days in non peak periods. Shipping times are estimated at between 3-10 business days depending on your location within Australia.

Australia Post eParcel service delivers Australia wide and requires a signature for delivery. Deliveries are to be made to physical addresses only. Post Office Boxes are not accepted. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed.

In the event of a significant error in shipping calculations, we will contact you to advise of correct shipping charges or offer a refund if necessary.

Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself.

Shipping Destinations:
Mr Toys Toyworld ships goods Australia wide, however at this time we do not accept international orders

Please call us on 07 3209 4934 to discuss any Special Orders

Personal Shopping Only and Limits

             This website is for personal shopping only. If quantities ordered exceed what we regard as being normal personal shopping quantities, we reserve the right to cancel the sale. Some items have limits that can be purchased of that item. If the limit is exceeded, the order may be reduced or cancelled and balance payment refunded. Please contact us if you wish to place an order for larger quantities.

Customer Service Policy

Mr Toys Toyworld is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you to arrange an agreeable alternative item, a backorder or a refund on the item.

Please check your receipt/order confirmation carefully to ensure your order is correct. This receipt/order confirmation is required for any returns or later queries. If there are any errors on this receipt/order confirmation, please contact us immediately (sales@mrtoys.com.au) to address any concerns.

Users proceeding past the the checkout to the payment gateway will automatically have their email addresses added to our subscription list. Users may unsubscribe at any time by using the link on any mail outs.

Privacy Policy

Mr Toys Toyworld is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Mr Toys Toyworld may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Mr Toys Toyworld only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. 

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Mr Toys Toyworld your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@mrtoys.com.au

In some cases, you may be required to provide further identification for additional security against fraud. For all orders we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase. Please hold onto this as you may require it later.

We accept Visa and MasterCard on our website or alternatively you can contact our sales team to obtain details for bank deposit payment.

Returns and Refund Policy 

Refund Policy
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods have a manufacturing fault, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

If goods are found to have a manufacturing fault, you can choose between an exchange, credit, repair or refund. In some cases the manufacturer may be required to inspect the goods to determine the cause of fault.

In the case where goods were purchased online, the following conditions apply.

• DOA (Dead on Arrival): if your product does not work on arrival before any use then you may return the goods free of charge and we will supply a replacement or refund pending inspection.   A Returns Authority number is required before an item will be accepted as a return. Please contact us at sales@mrtoys.com.au.
   
• Wrong Goods Supplied: if the products you receive are different from the products listed on the receipt/order confirmation, we will arrange postage back to us at our expense and resend the correct item or issue a refund.
   
• Manufacturer Warranty Claim: Free shipping does NOT apply for a manufacturer warranty claim. 
   
• Change of Mind. If you change your mind within 14 days of arrival at destination, as long as the product has not been opened and is in its original packaging, you may return the item for a credit or exchange. Freight costs, to return the product to us by Post/ Courier and/ or to resend the new item back to the customer are covered by the Customer.  Goods must be shipped in a strong box to avoid being damaged in transit.

How to Proceed with a Return
If you need to return a faulty product, a Returns Authority Number (RA) must be obtained from our Returns Department. Before a RA can be issued, we need to determine if the product is faulty. On approval for return, an email will be issued containing your RA number and instructions for return. The Product should be returned to Mr Toys Toyworld in its entirety within 14 Days. Where possible, all Products should be packed in the original packaging shipped to you including any accessories, manuals and documentation that shipped with the Product. Once the product has been received by Mr Toys Toyworld, a refund or exchange for the same item will be issued.

To Contact us about a return please email sales@mrtoys.com.au . 

Radio Control and Hobbies Policy 

Remote control models including Cars, Boats, Planes, Trains and Helicopters along with their accessories can be quite sophisticated and are designed for people with high skill level with knowledge and understanding on how to operate, maintain and repair the model.  All models are bound by our normal Refund and Exchange Policy as well as a manufacturer’s warranty which covers faults due to poor manufacturing but does not cover any damage caused by any persons or objects that come into contact with as a result of using the model. This includes any damage as a result of a crash or impact damage, water damage, incorrect assembly undertaken by you, incorrect use and lack of maintenance. It is important to understand that faults due to poor maintenance, abuse or normal wear and tear are not covered by warranty. Many models require expertise and patience to assemble and maintain the model in working order. This will include understanding the operation of the model and knowing how to repair and maintain the model so that it may continue to be used as expected. If you are unsure about what is suitable for you, contact us so we can talk you through what you need to know before purchasing a hobby product.

Many faults on Radio Control items can be quickly and easily rectified by contacting the manufacturer's customer service number directly. Because of this, postage costs for the return of faulty Radio Control items are not covered by Mr Toys unless the manufacturer has contacted and has authorised a return to Mr Toys. Please refer to the user manual that came with your product or contact us if you need assistance to determine contact details of the manufacturer.

Lay-bys

Lay-bys and lay-by payments are not accepted online. The lay-by service including our lay-by now til Christmas promotion are only available in store and are bound by our layby conditions which can be viewed at any Mr Toys Toyworld store.

Conditions of Layby. 1. There is a Layby Fee. 2. 20% deposit 3. Payment Fortnightly 4. 3 months duration    5. If Layby is cancelled by customer, Layby Fee and 20% of full value will be retained by Mr Toys. Customer may choose balance to be refunded or taken as a credit. 6. In the event of non compliance of Conditions 3 and 4, the layby may be cancelled by Mr Toys

This website serves as a guide to products that are generally available from Mr Toys Toyworld stores. In some cases, online prices may not match in store prices.

Mr Toys Toyworld may in its absolute discretion decline to accept an order from a customer and refund any monies paid.

Special Countdown offers may terminate early or be extended for any reason.

Occasionally, some items shown on this website will sell out without notice.  We will remove any items no longer available as soon as possible. In addition, item colours and styles are refreshed regularly. This means that in some cases older models may be displayed that are no longer available.

Credit card or Paypal payments are charged at time of order. All orders are to be fully prepaid prior to fulfilment. Once orders are fulfilled, we will despatch.

Our online inventory system is updated regularly. If you purchase an item that is no longer available, we will contact you as soon as possible to offer a refund or an acceptable substitute.

Unless otherwise specified, all prices displayed are for a single item or an each price. For illustration purposes, we may display more than one item in a single image. The price shown is for one only of the items shown.  Where items are indicated as Randomly Assorted, the item sent may be the item shown or another similar item from the currently available assortment.

While every effort has been made to ensure the information and pricing on this website and in emails sent by us is accurate, errors may sometimes occur. We will correct any errors as soon as possible. We reserve the right to alter prices if we have inadvertently published an incorrect price or postage. If this happens and the item has been been purchased, we will contact you and notify you of the correct price or postage and determine if you wish to proceed at the correct price or postage or cancel your order.

Some items are excluded from layby.  Assembly may be required for some items. Bicycle and wheeltoys supplied partially assembled. Display accessories are not included in the sale price. Unless specified batteries are not included and where assortments are shown, prices quoted are for each individual item. Some items may not be on display at all stores.

We reserve the right to restrict quantities sold. Savings shown are a guide only. Please check your local store for correct pricing.

We are not responsible for any typographical or computer errors. If an error occurs during the checkout or payment steps, we will contact you to resolve the problem or cancel the sale and refund any amounts paid.

Radio control kits do not include radio gear or batteries unless specified. Contents of hobby kits and package deals vary - please check instore. Ready to Run models come prebuilt - Batteries, Charger, Fuel and other accessories are not included unless specified.

Demonstration internet links referred to in this website are not endorsed by Mr Toys. There is a fee on laybys. We reserve the right to correct typographical errors. Some offers may continue beyond the sale end date. Limited Stock items may not be available at all stores.

Email addresses submitted will only be used by Mr Toys Toyworld for promotional and newsletter purposes. Subscribers wil be automatically entered into any current subscriber competitions.

We reserve the right to cancel or limit any subscription at any time.

Any alterations to details on this website or to emails sent by Mr Toys, particularly in regards to a price or offer will not be honoured. Activities such as forgery, falsification or alteration of any Mr Toys document, electronic file or email may be fraudulent and further action may be taken.

These terms are subject to change without notice. Please check instore for further information.

MR TOYS TOYWORLD
ABN 74 010 078 010

3379 Pacific Hwy, Slacks Creek Q 4127
Ph   07 3209 4934
Fax  07 3208 0909
sales@mrtoys.com.au