If you wish to return an item because you have changed your mind about your purchase within 30 days, Mr Toys will offer you an exchange, refund or instore credit provided that: You produce your original Mr Toys register receipt at the time you return the item The item is in resaleable condition including that:
It is in its original packaging, including instruction manuals and all accessories;
It is unopened, unused and in its original condition
Online Returns for Change of mind will need to be sent back to Mr Toys Toyworld at the customers expense. Once received back, only the price of the item will be refunded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy.
Mr Toys may elect to return the product to the manufacturer's repair agent to determine the nature of the problem.
Mr Toys reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Proof of Purchase such as your original Mr Toys register receipt must be presented Refunds will be issued using your original payment method
We deliver products Australia wide using Australia Post eParcel and couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are typically dispatched within 2-3 business days in non peak periods. Shipping times are estimated at between 3-10 business days depending on your location within Australia
Australia Post eParcel service delivers Australia wide and requires a signature for delivery. If you choose to request safe drop or redirect your parcel with Australia Post, Mr Toys accepts no responsibility for lost or stolen parcels. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed. To ensure we can despatch promptly, if an item is unavailable for any reason at the time of order picking and sourcing will delay shipment significantly, we may cancel the item from the order and refund the value.
In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary.
Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself. As we are a Bricks and Mortar store that sells to walk in customers, some items may be pricemarked with the retail price ticket.
We now offer Express Post as a shipping option. This is not an overnight service. Please be aware that Express Post is still subject to our 2-3 Business Day despatch time. However, we do treat Express as priority and aim to have your parcel despatched earlier if possible.
Mr Toys has a wide range of Buy Now, Pay Later options. Payments can be made with
Afterpay - Shop now. Pay over 6 weeks. Never pay interest.
Openpay - Equal weekly or fortnightly installments. No interest. None.