Click and Collect is a free service that allows you to shop online for collection from your selected Mr Toys Toyworld Store. Click and Collect is available at all Mr Toys Toyworld stores, however stock is subject to availability. Please visit our store location page for trading hours for collection.
How Click & Collect Works?
When you’re ready to purchase your item online, check your local store stock availability on the product page before adding to your cart. If your items are unavailable, we’ll show you the closest stores with available stock.
During the checkout process, select Click & Collect and pick a collection store based on store stock availability. In some instances not all items will be available from the one store, in this case you will need to remove items from the order or choose another location that might have all items.
When your order is ready for collection, we will notify you by SMS or email. If we need to make any adjustments to your order, we will also contact you. Collection will be during normal business hours.
What you'll need to bring with you.
When collecting your order you will need to bring two items with you. Your order confirmation on your phone or printed and a valid Photo ID. Without this, you cannot collect your order. The Photo ID has to match the Name of the nominated person to collect at the time of the order.
How will I know when my order is ready for collection?
When your order is ready for collection you will receive an email or SMS from us. This is sent to you when the order has been processed by our team in full and available for collection. The order will not be available prior to the confirmation being sent by email or SMS. Please wait for this communication before coming to store.
Can someone collect my order on my behalf?
If you need someone to collect this on your behalf, please nominate them at the time of Checkout. They will then need a copy of the Confirmation Email and a Valid Photo ID.
How long do I have to collect my order?
Orders will be held for 1 week after it is ready for collection. If it has not been collected, the store may cancel the order and process a refund.
What if I Need to Change Or Cancel My Order?
If you need to change or cancel your order for any reason, please contact the store directly and they will see how best to accommodate your request.
Can I return my items if they’re not suitable?
Yes, all orders are subject to our Returns Policy which can be found on our website or in every store.